FAQs
Questions, answered.
Practical answers about getting started, your care, and your information.
How do I know whether my employer offers FitScripts?
FitScripts is available through participating employers. Check your benefits materials or ask your HR or benefits team.
How do I get started?
Once your employer confirms you are eligible, you will receive enrollment instructions. From there you complete a health intake and connect with your care team.
What programs are available to me?
It depends on your employer’s program. Your benefits materials or care team can tell you which programs are included.
Will I meet with a licensed provider?
Clinical treatment decisions require individual review by a licensed clinician. Your employer’s program determines the care options you can access.
Are prescriptions guaranteed?
No. Any prescription is decided by a licensed clinician after individual review and only when clinically appropriate.
What does my benefit cover, and are there additional costs?
Coverage is set by your employer’s program and may not include every service. Your employer’s benefits materials describe what is covered and whether you may have additional costs.
How is my health information handled?
Individual clinical information is not part of the employer reporting experience shown here. Ask your care team for the privacy notice that applies to your care. Any proposed employer reporting must be aggregate and protect small groups.
How do I access my patient portal?
Existing patients can go directly to the Patient Portal using the link in the header or below. If you are not enrolled, first confirm your access through your employer.Access Your Patient Portal
A LITTLE ROOM FOR WHAT’S NEXT
Make room for a
healthier next chapter.
Access and services vary by participating employer.